Iceland Like a Local
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FAQs about Travel in Iceland

Voyages sur mesure en Islande

Below you will find the answers to questions that our clients frequently ask us. Of course, we can't address every aspect of travelling to Iceland here; so, if you need more information, feel free to contact us: contact.

1. Do I need a Passport?
Iceland is a part of the Schengen Area. All citizens of the European Union and of other countries in the Schengen Area can enter Iceland with a Citizen Card (for British travellers), identity card or valid passport.
Les citoyens d'Amérique du Nord (États-Unis, Canada) doivent présenter un passeport en cours de validité pour entrer dans le pays. American and Canadian citizens will need to present a passport to enter Iceland. If you are a citizen of another country, even if you are legally a temporary resident of one of the aforementioned countries, we would recommend that you contact the embassy of your country of citizenship in Iceland to enquire about the conditions for your entering Iceland.

2. How does Iceland Like a Local's service work?
You'll fill out an enquiry for your trip to Iceland being as specific as possible. You can also call us on Skype or by phone (+354) 533-1160. This kind of direct contact with the people organizing your trip will save time and allow you to express your needs more clearly, so take advantage of it! But still, keep the time change in mind when you try to contact us. Iceland is on Greenwich Mean Time making it four hours ahead of Toronto and New York and one hour behind London.
Once you have made an enquiry, a member of our team will get back to you with a detailed trip proposal and a set price. This proposed itinerary can then be accommodated to meet your time, budget, or flight constraints. Once the final itinerary is agreed upon, you will then confirm it by e-mail and include the full name and postal address of the persons in charge of payment. Your trip will be considered confirmed once we have received your deposit. This deposit will amount to 30% of the total cost of your trip. The remaining payment is to be sent, at the latest, a month before your scheduled arrival in Iceland. For last minute reservations (less than a month before departure), the entirety of payment is due at the time of reservation.
After we have received your deposit, we will send you the list of services we have booked for your trip (accommodations, car rental, activities etc.). Once you have paid for the remainder of the trip, we will e-mail you your travel vouchers that will exchange for these services and should print out at home before departing. We can also send you your detailed travel folder in a Word document, or give it to you instead upon your arrival in Iceland. The last thing you will receive is our phone number which you can call with any eventual problems upon arrival or during your stay.

3. And during my trip?
We will greet you at Keflavik International Airport and transfer you from there to your Reykjavik accommodations.
During your transfer, we will give you your travel folder filled with all of the necessary elements to guarantee your successful trip to Iceland: city maps, road maps, hiking guides, coordinates for your accommodations, emergency phone number…
If your package includes vehicle rental directly from the airport, we will drop the trip folder off with your car rental agency and you will pick it up along with your car.
If have lost or forgotten your travel vouchers, that you were to print at home and bring with you to Iceland, call us on the emergency number in your travel folder as soon as possible. If you do not end up using a service that you have purchased or a service is incomplete, let us know as soon as possible on the emergency number so that we can inform the providers immediately. If you'd like to meet a member of the team, we'd be more than happy to arrange a meeting in Reykjavik. Just let us know ahead of time so we can make ourselves available.

4. And after my trip?
We welcome all constructive criticism and value it as a resource to help us improve upon our services. We will examine all demands for compensation resulting from dissatisfaction as long as we receive them no later than 60 days after the end of your trip

5. What are Iceland Like a Local's Cancellation Fees?
In the case of a cancellation, the following conditions apply:
All cancellation requests must be submitted in writing (e-mail, letter or fax)

- 30 days or more until the departure date: 80€
- Between 30 and 19 days until the departure date : 25% of the trip's total cost or a minimum of 80€
- Between 20 and 9 days until the departure date: 50% of the trip's total cost or a minimum of 80€
- Between 10 and 2 days until the departure date: 80% of the trip's total cost or a minimum of 80€
- Less than 48 hours from the departure date: no refund possible

6. Insurance
Our local agency cannot directly supply you with travel insurance; meanwhile, in order to better meet our clients' needs, we have developed an agreement with the renowned European insurance company, GAN so that you can travel in Iceland without worry. The travel insurance contracts offered by the GAN comply with our own terms and conditions.
CDW insurance (Collision Damage Waiver) is automatically included in your vehicle rental. Supplementary Super CDW insurance is also available and provides you with excess coverage reducing the amount of excess costs for which you are liable in the event of an incident. Read the article we have put together on renting a car in Iceland: Car in Iceland.

7. Is payment with my credit card secure?
Yes, in order to offer our clients a reliable and widely recognized method of payment, we use the electronic payment services of PAYBOX, Europe's leader in secure online payment. On your bill, you'll see a link to the online payment device with the totality of the payment already entered. Once the payment is complete, you will receive e-mail confirmation. If you would prefer to pay through a traditional bank transfer we will send you our account information.

6. What is the procedure for buying things once in Iceland?
It is not possible to buy Iceland Krona (ISK) outside of Iceland.
Once you have arrived at Keflavik International Airport, you will be able to change currencies after having gone through customs or you can choose to change in an Icelandic bank. Remember, however, that banks are closed on weekends and open from 9:15 to 16:00 during the week.
It is usually possible to pay for things with Euros, Pounds or Dollars (bills only) in most Reykjavik establishments and most of the country's hotels, but not everywhere. Your change will then be given to you in Iceland Kronas.
In all of Iceland's more urban areas, you will find cash points (ATMs) that accept Visa and Mastercard. A large majority of commercial establishments accept credit cards (Visa and Mastercard), even for small sums.
Make sure you don't bring any Iceland Kronas back with you (unless you want to keep them as a souvenir!) as you won't be able to change them once you've left Iceland. If you still have some at the end of your trip, you can change them for the currency of your choice at a change point in the Keflavik Airport once you've gone through security.